To provide you with the best possible service and enhance your overall experience with Valliani Jewelers, we may collect a variety of data, including but not limited to:

Personal Information: This includes essential details such as your name, email address, phone number, mailing address, and other contact information. We collect this data to facilitate seamless communication, ensure accurate delivery of products, and process payments securely.

Credentials: When you create an account with us, we gather information such as your username, password, and other necessary details for account creation and management. This ensures a personalized and secure shopping experience, allowing you to manage your orders, track shipments, and update your preferences.

Purchase Data: We maintain a detailed record of the products you purchase, your order history, and payment transaction details. This data is crucial for processing your orders effectively, providing a seamless purchasing experience, and helping us understand your preferences to offer personalized recommendations.

Demographic Information: We collect information such as your age, birthday, gender, and country.

Communication Information: Information provided through customer service interactions, surveys, and other communications with us is collected to better understand your needs, resolve any issues, and improve our services. This includes feedback, inquiries, and any other information you choose to share with us.

Content: We collect messages you send to us, such as feedback and product reviews.

Technical Information: We collect technical data such as your IP address, browser type, operating system, and other details through cookies and similar technologies. This helps us understand how you use our website, improve its functionality, and enhance your browsing experience by providing tailored content and advertisements.

Your data is used in various ways to improve your experience and our services, ensuring that we meet your needs and exceed your expectations:

Provide Services: We use your personal and purchase information to process and fulfill your orders accurately, manage your accounts, and provide exceptional customer support. This ensures that you receive your products promptly, that any issues are resolved quickly, and that your interactions with us are smooth and efficient.

Improve Our Offerings: By analyzing feedback and usage patterns from our customers, we continuously improve our website, products, and services to better meet your needs and preferences. This includes updating our inventory, improving our website’s usability, and creating new features that enhance your shopping experience.

Marketing and Promotions: With your consent, we may send you promotional emails, newsletters, and special offers. These communications inform you about new products, upcoming sales, exclusive deals, and events that may interest you. You can opt out of marketing communications at any time.

Prevent Illicit Activities: We use your data to take action against any illegal activities, including suspicious actions and fraud, and to protect our, your, and others’ privacy.

Eligibility: We verify your eligibility and send you offers that deliver rewards based on the promotions you have entered.

Legal Compliance: We use your data to comply with legal obligations and protect our rights and interests. This includes responding to legal requests, preventing fraudulent activities, and ensuring the security and integrity of our operations and your data.

We do not sell or rent your personal information to third parties. However, we may share your data under specific circumstances to enhance our services and comply with legal requirements:

Service Providers: We work with trusted third-party companies that help us operate our business effectively. This includes payment processors who ensure secure transactions, shipping partners who deliver your orders promptly, and marketing service providers who help us communicate effectively with you.

Legal Authorities: We may share your information with government authorities and law enforcement agencies as required by law or to ensure our legal rights and the security of our clients. This includes responding to legal requests, court orders, and investigations.

Events: If you choose to participate in any promotional or company events, we may share your information with the organizations involved in those events.

Content You Provide: Your reviews, feedback (including images or videos), and testimonials may be posted or shared as customer feedback.

We implement a variety of security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. While no method of transmission over the Internet or electronic storage is 100% secure, we strive to use commercially acceptable means to protect your data. This includes using encryption technologies, secure servers, and regular security assessments.

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us understand how you use our site, personalize your experience, and provide relevant advertisements. These technologies allow us to analyze site traffic, track user behavior, and improve our website’s functionality. You can manage your cookie preferences through your browser settings, allowing you to control the data you share with us.

We believe in transparency and giving you control over your personal information. You have the right to:

Access and Update: Request access to and update your personal information to ensure it is accurate and up-to-date.

Opt-Out: Opt out of receiving marketing communications from us. We respect your choices and will remove you from our mailing list upon request. You can easily manage your communication preferences through your account settings or by contacting us directly.

Delete: Request the deletion of your personal information, subject to certain legal exceptions. We will honor your request and ensure your information is removed from our records as required by law.

Data Portability: Request a copy of your personal data in an organized, commonly used, and machine-readable format. This allows you to transfer your data to another service provider if you choose to do so.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the needs of our clients. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date. It is your responsibility to review this policy periodically to stay informed about how we protect your information.

By continuing to use our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you have any questions or concerns about this policy, please contact us at:

Email: orders@vallianijewelers.com
Phone: 1-844-OVANI-104
Address: 302 Great Mall Drive, Milpitas, CA 95035, USA